The National Homelessness Skills Framework for frontline roles is a valuable resource for people working in the homelessness sector. Designed to support skill development and best practices, this framework provides clear guidance on the knowledge, competencies, and behaviours required to effectively prevent and respond to homelessness.

Developed by Homeless Link in the UK, the framework helps frontline workers, managers, and organizations ensure that staff have the right skills to provide high-quality, person-centred support. It outlines key competencies across different roles, from direct service providers to leadership positions, making it a practical tool for professional development, recruitment, and training.

Although the framework is a U.K.-based resource, its principles and guidance are highly applicable to homelessness services in other countries, including Canada, the U.S., and Australia. Many of the skills and best practices outlined in the framework—such as housing-first approaches, trauma-informed care, and strengths-based support—are universally relevant to homelessness prevention and response.

Explore the National Homelessness Skills Framework today to enhance your professional skills and improve service outcomes in the homelessness sector.